1. Patients come first. Their individual satisfaction with our services is the best measure of our success. In every decision, seek to meet their needs above all others.
2. Our employees, medical staff, and volunteers are our most important organizational resource. Recognize and develop each person's contribution to the organization. Value the diversity of the many experiences, cultures, and abilities that make up the hospital family and our community.
3. Broad community participation in our programs is essential. Cultivate thoughtful and active governance, dedicated volunteers, involvement in program planning and assessment, and enlightened philanthropy.
4. An atmosphere of support and openness encourages innovation. Promote the free exchange of ideas at all levels of our organization.
5. Quality can be continually improved in an atmosphere of support and openness. Strive to improve service quality by assessing and improving those governance, managerial, clinical, and support processes that most affect patient outcomes. Promote the free exchange of ideas and interdisciplinary communication as critical means to this end. Reward full participation in the improvement of our organizational performance.
6. Quality care must be affordable. Through the prudent application of resources, deliver excellent programs and services that represent a good value for our healthcare consumers.
7. Be a significant, positive force in our community. Provide quality services to improve the health of our community and the competence of those who provide healthcare services; become personally involved in community affairs.
8. Caring is as important to quality healthcare as technology. Empower patients and their families to participate in their healthcare by being sensitive to their experiences, privacy, and dignity.
9. Facilities and policies should be designed to enhance the healing process. Both should be periodically expanded and updated to meet the growing needs of the community.
10. We are committed to preserving and enhancing the environment. Our purchasing, operational, and disposal practices must contribute to the long-term health and viability of our beautiful region.
11. Provide financial resources sufficient to meet the present and future healthcare needs of our community.
12. Responsibility and honesty are essential. We require the highest standards of ethical behavior, not only of ourselves, but of our colleagues as well.
13. Do the right thing. Compliance with all applicable laws and regulations is a cornerstone of our duty to ourselves, our patients, and those with whom we work.