Strategic Intent #1 - Patient Safety: 

Community Hospital will be relentless in eliminating preventable patient harm.

Key metrics

  1.   Reduce incidence of two selected key patient harm events by at least 50 percent each year.

Strategic Initiatives:

  1.   Reduce patient falls by 50 percent in 2009 relative to 2008.
  2.   Reduce pressure ulcers by 50 percent in 2009 relative to 2008
  3.   Achieve and maintain compliance above 90 percent for the elements of performance of the Joint Commission's 2009 National Patient Safety Goals (NPSGs), with emphasis on the following three NPSGs:
  •  
    • Improve compliance with prophylaxis for deep vein thrombosis (DVT) and pulmonary emboli and enhance safety of anti-thrombotics 
    • Prevent infection due to multi drug-resistant organisms  
    • Universal protocol 

Why This Is Important:

Our business is safe, effective, compassionate healthcare, delivered at the highest standards possible. To be successful, we must build on a foundation of community trust in our knowledge, skill, professional ethics, empathy, and confidence in our organization's ability to delivery high-quality care.   Our community needs for us to: train diligently; share our knowledge; care about them and their families; and to act in their best interests.

Increasingly, our community is judging our trustworthiness through external agencies that rate the quality of our care and caring. These ratings measure evidence-based practices around clinical care, preventing patient harm, patient experience, and resource utilization. These ratings are critical for CHOMP to maintain community trust in our care.

To add to the challenge, the rate of change in evidence-based practices and the propagation of new quality measures are growing exponentially. For us to keep pace, we must rethink our processes and be willing and able to change rapidly.

Lastly, healthcare is provided by teams of highly trained professionals, functioning in highly complex systems of care. These systems or processes can be error prone resulting in harm events. We aim to eliminate preventable harm by designing care processes with safety in mind.