Community Hospital rates highest in Monterey County by patients in Medicare survey
FOR IMMEDIATE RELEASE
Contact: Monica Sciuto (831) 622-2756
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MONTEREY, Calif. — Community Hospital of the Monterey Peninsula received 4 stars, the most in Monterey County, in a new rating system from the Centers for Medicare & Medicaid Services (CMS). The rating reflects patients’ hospital experiences and is part of an effort to make it easier for the public to make informed decisions when it comes to their healthcare.
The rating, posted Thursday on Hospital Compare, CMS’s quality website, is on a 5-star scale and is based on 11 areas of patient experience. Patients are surveyed on areas such as how well doctors and nurses communicated with them; responsiveness of hospital staff; hospital cleanliness; and pain management. The surveys are sent to a random sampling of patients after their hospital stay. In addition to patient experience, the CMS website publishes more than 100 quality and safety measures for hospitals nationwide.
In California, the majority of hospitals scored a 3-star rating or lower, with an average of 2.7 stars. And only 16 percent received a 4-star rating, with a mere 3 percent awarded a 5-star score.
“Our patients’ experience, quality of care, and health and safety are our priorities, inside and outside our hospital,” says Dr. Steven Packer, Community Hospital president/CEO. “We are gratified to be officially recognized by our patients for their care and continue to strive to improve every day.”
Community Hospital is not your average hospital when it comes to patient experience. A free valet service greets guests. Music is played to patients and visitors in the Comprehensive Cancer Center and in patient rooms. Comfort wraps are offered as one patient service by the more than 1,000 volunteers. The hospital itself, designed to be a healing environment, was just recognized by Healthcare Global as the one of “The World's 8 Most Architecturally Beautiful Hospitals.”
While patient perception of care is rated high, so is Community Hospital’s quality. In 2014, Community Hospital was awarded the Joint Commission Top Performer on Key Quality Measures award, received an ‘A’ for Hospital Safety from Leapfrog Group, and has received numerous other awards in areas including heart, bariatric surgery, stroke, diabetes, and cancer care.
ABOUT COMMUNITY HOSPITAL
Community Hospital of the Monterey Peninsula, established in 1934, has grown and evolved in direct response to the changing healthcare needs of the people it serves. It is a nonprofit healthcare provider with 220 staffed acute-care hospital beds and 28 skilled-nursing beds, delivering a continuum of care from birth to end of life, and every stage in between. It serves the Monterey Peninsula and surrounding communities through locations including the main hospital, outpatient facilities, satellite laboratories, a mental health clinic, a short-term skilled nursing facility, Hospice of the Central Coast, Peninsula Wellness Center, and business offices. Find more information about Community Hospital of the Monterey Peninsula at http://www.chomp.org/