Before you are hospitalized
Registration
All hospital services require that you be registered. Normally, you register at the hospital upon admission. If you are being admitted for surgery, however, the registrar may call you at home to register you by phone. If you are admitted to the hospital under urgent conditions, a staff member from Patient Business Services will meet with a family member or visit your room when you can provide the information.
The registration interview takes about five minutes. You’ll be asked:
- Name, date of birth, Social Security number, etc.
- Medical information (diagnosis, services required, doctor)
- Insurance policy information (found on your insurance card)
This information allows us to verify your benefits and determine your co-payment and deductible. If you have registered for services in the past, your information is in our computer system and will only need to be verified or updated.
Insurance Questions
Contact your insurance company or health plan administrator. If you are covered by Medicare, you will receive a letter, “Important Message from Medicare,” within 24 hours of your hospitalization. An information booklet on Medicare coverage is available from our Social Services department, (831) 625-4910.
Financial Responsibility
You are responsible for any costs not covered by your healthcare plan or insurance — such as a deductible, co-payment, etc.
Doctor charges will be billed separately.
Hospital services not routinely covered by insurance include:
- long-distance phone calls
- guest meals
- take-home medications
- childcare services
For additional information, call the financial counselor in Patient Business Services, (831) 625-4910.
Financial Assistance (Sponsored Care Program)
Community Hospital of the Monterey Peninsula provides a financial assistance program for qualified patients who need help paying for services at our facility that may not be paid for by insurance or federal/state programs (e.g., Medi-Cal, MIA Program).
Whenever possible, requests for free or reduced-cost care should be submitted prior to receiving hospital services. In emergencies, applications are also accepted after care has been provided.
If you apply and are eligible for Sponsored Care, you will be notified about how much of your hospital bill will be covered. You will still be responsible for the charges from other healthcare
professionals who may have contributed to your care, including ambulance services and doctors.
For more information or to apply for Sponsored Care, call the director of our Social Services department, (831) 622-2722.
International Patients
If you are visiting from outside the United States , our Patient Business Services staff will attempt to verify your insurance coverage. If we cannot do so, you will be responsible for your hospital bill. Payment should be made in U.S. dollars.
The Social Services staff can also help arrange temporary lodging and transportation at your expense.
Arbitration
You will be asked if you agree to arbitration when you are admitted to the hospital. Arbitration is an alternate way to resolve disputes between you, your doctor, and the hospital. Arbitration provides a fair, fast, and less-expensive way to handle claims than going to court. A detailed brochure is available from Patient Business Services or your nurse.
CPR - Yes or No?
Anyone in the hospital will receive cardiopulmonary resuscitation (CPR) if their heart and/or breathing stops. If you do not want CPR or “other heroic measures” performed, your doctor must write a “Do Not Resuscitate” order on your medical record as well as other choices you’ve made about your care.
You should discuss these topics with your doctor when you are admitted to the hospital to ensure that your wishes are known ahead of time. You may always reconsider and change your mind.
Advance Healthcare Directives
The Patient Self-Determination Act and the Healthcare Decision Law require hospitals to ask all admitted patients whether they have completed an advance directive — also called a Power of Attorney for Healthcare — where you can appoint another person to be your healthcare “agent.” This document communicates your wishes regarding treatment in the event you are unable to speak for yourself. A Power of Attorney for Health Care does not, however, replace the need to discuss your healthcare wishes with your physician.
If you are unconscious or cannot otherwise make healthcare decisions for yourself, the person you have appointed to be your “agent” has legal authority to do so. Your agent must follow your wishes regarding your treatment. You may change any portion of the Power of Attorney for Healthcare by telling your physician about your new decisions or wishes.
Your Right to Make Decisions About Medical Treatment
This section outlines your right to make healthcare decisions and demonstrates how you can plan now for your medical care if you are unable to speak for yourself in the future. A federal law requires us to give you this information. We hope this will help increase your control over your medical treatment. Here are questions you might ask:
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Who decides about my treatment?
Your doctors will give you information and advice about treatment.
You have the right to choose. You can say “Yes” to treatments you want. You can say “No” to any treatment that you don’t want — even if the treatment might keep you alive longer.
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How do I know what I want?
Your doctor must tell you about your medical condition and about what different treatments and pain management alternatives can do for you. Many treatments have “side effects.” Your doctor must offer you information about problems that medical treatment is likely to cause you.
Often, more than one treatment might help you — and people have different ideas about which is best. Your doctor can tell you which treatments are available to you, but your doctor can’t choose for you. That choice is yours to make and depends on what is important to you.
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Can other people help with my decisions?
Yes. Patients often turn to their relatives and close friends for help in making medical decisions. These people can help you think about the choices you face. You can ask the doctors and nurses to talk with your relatives and friends. They can ask the doctors and nurses questions for you.
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Can I choose a relative or friend to make healthcare decisions for me?
Yes. You may tell your doctor that you want someone else to make healthcare decisions for you. Ask the doctor to list that person as your healthcare “surrogate” in your medical record.
The surrogate’s control over your medical decisions is effective only during treatment for your current illness or injury or, if you are in a medical facility, until you leave the facility.
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What if I become too sick to make my own healthcare decisions?
If you haven’t named a surrogate, your doctor will ask your closest available relative or friend to help decide what is best for you. Most of the time, that works. But sometimes, everyone doesn’t agree about what to do. That’s why it is helpful if you can say in advance what you want to happen if you can’t speak for yourself.
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Do I have to wait until I am sick to express my wishes about healthcare?
No. In fact, it is better to choose before you get very sick or have to go into a hospital or nursing home, or other healthcare facility. You can use an Advance Healthcare Directive to say who you want to speak for you and what kind of treatments you want. These documents are called “advance” because you prepare one before healthcare decisions need to be made. They are called “directives” because they state who will speak on your behalf and what should be done.
In California , the part of an advance directive you can use to appoint an agent to make healthcare decisions is called a Power of Attorney for Healthcare. The part where you can express what you want done is called an Individual Healthcare Instruction.
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Who can make an advance directive?
You can if you are 18 years or older and are capable of making your own medical decisions. You do not need a lawyer.
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Who can I name as my agent?
You can choose an adult relative or any other person you trust to speak for you when medical decisions must be made.
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When does my agent begin making my medical decisions?
Usually, a healthcare agent will make decisions only after you lose the ability to make them yourself. But, if you wish, you can state in the Power of Attorney for Healthcare that you want the agent to begin making decisions immediately.
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How does my agent know what I would want?
After you choose your agent, talk to that person about what you want. Sometimes, treatment decisions are hard to make, and it truly helps if your agent knows what you want. You can also write your wishes down in your advance directive.
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What if I don’t want to name an agent?
You can still write out your wishes in your advance directive, without naming an agent. You can say that you want to have your life continued as long as possible. Or you can say that you would not want treatment to continue your life. Also, you can express your wishes about the use of pain relief or any other type of medical treatment.
Even if you have not filled out a written Individual Healthcare Instruction, you can discuss your wishes with your doctor, and ask your doctor to list those wishes in your medical record. Or you can discuss your wishes with your family members or friends. But it will probably be easier to follow your wishes if you write them down.
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What if I change my mind?
You can change or cancel your advance directive at any time as long as you can communicate your wishes. To change the person you want to make your healthcare decisions, you must sign a statement or tell the doctor in charge of your care.
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What happens when someone else makes decisions about my treatment?
The same rules apply to anyone who makes healthcare decisions on your behalf — a healthcare agent, a surrogate whose name you gave to your doctor, or a person appointed by a court to make decisions for you. All are required to follow your Healthcare Instructions or, if none, your general wishes about treatment, including stopping treatment.
If your treatment wishes are not known, the surrogate must try to determine what is in your best interest.
The people providing your healthcare must follow the decisions of your agent or surrogate unless a requested treatment would be bad medical practice or ineffective in helping you. If this causes disagreement that cannot be worked out, the provider must make a reasonable effort to find another healthcare provider to take over your treatment.
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Will I still be treated if I don’t make an advance directive?
Absolutely. You will still get medical treatment. We just want you to know that if you become too sick to make decisions, someone else 21 will have to make them for you. Remember that:
- A Power of Attorney for Healthcare lets you name an agent to make decisions for you. Your agent can make most medical decisions—not just those about life-sustaining treatment —when you can’t speak for yourself. You can also let your agent make decisions earlier, if you wish.
- You can create an Individual Healthcare Instruction by writing down your wishes about healthcare or by talking with your doctor and asking the doctor to record your wishes in your medical fi le. If you know when you would or would not want certain types of treatment, an Instruction provides a good way to make your wishes clear to your doctor and to anyone else who may be involved in deciding about treatment on your behalf.
- These two types of Advance Healthcare Directives may be used together or separately.
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How can I get more information about making an advance directive?
Ask your doctor, nurse, social worker, or healthcare provider to get more information for you. You can have a lawyer write an advance directive for you, or you can complete an advance directive by filling in the blanks on a form.