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Quality

At Community Hospital of the Monterey Peninsula, quality and safety are our top priorities. We continuously strive to be the best when it comes to our patients' health.

There are a number of organizations that rate and measure the quality of care provided by U.S. hospitals. Below are the two leading resources for detailed information as well as a third that assigns an overall letter grade.

hospital compare

Medicare's Hospital Compare

Compares how well hospitals care for adult patients with certain medical conditions. Learn more

Joint Commission Quality CheckJoint Commission's Quality Compare

A guide to the 15,000+ Joint Commission-accredited healthcare organizations throughout the country. Learn more

Leapfrog

Evaluates 2,600+ hospitals utilizing a letter-grade to show how well they are keeping patients safe. Learn more

Our Quality Services

  • Cancer: Our Cancer Program has impressive diagnostic and treatment results when compared to regional, state, and national averages.
  • Heart: Exceeding standards to support the best outcomes possible for our patients.
  • Inpatient diabetes program: The advanced certification in inpatient diabetes addresses a dire need in the community.
  • Inpatient rehabilitation: Providing comprehensive services to restore quality of life and outcomes for our patients.
  • Joint replacement: Restoring mobility, independence, and reducing pain through the most effective treatments and recovery tools.
  • Palliative care: A holistic approach to care that improves the quality of life associated with life-threatening illness, through the prevention and relief of suffering.
  • Stroke: Timely and skilled intervention greatly improves survival rates and improved quality of life.

Our Quality Programs

  • Daily Safety Huddles: Led by a member of our executive team, health care leaders from each department meet for 10-15 minutes each weekday morning to discuss quality and safety issues.
  • Good Catch: A campaign to reward our employees who do those things and report them to reduce the chances of harm to our patients.
  • Hand Hygiene: “It’s OK to Ask” is designed to keep clean hands at the top of mind and conversation for our medical caregivers, patients, and their visitors.
  • Lean Transformation: We are working on streamlining processes and systems to have the least amount of waste, based on a system created by Toyota®.
  • Epic: This sophisticated electronic health record was implemented throughout Montage Health, enabling healthcare providers to deliver more seamless, comprehensive care and share it with other providers.
  • Prescribe Safe: A multi-organization effort in the community to help end the opioid epidemic.
  • Quiet at Night Program: We are working hard to reduce noise at night when our patients need rest the most.
  • Patient Family Advisory Committee: Individuals who have received care at Community Hospital or their caregivers are nominated by hospital staff to offer insight and input to help improve care and services.
  • HQI Quality Dashboard: CHOMP is partnering with hospitals across the state to improve the transparency of healthcare quality data.

  • Schwartz Rounds: An evidence-based forum for hospital staff to come together to talk about the emotional and social challenges of caring for patients.

Questions?

We are committed to providing high-quality services to our patients at every level of our organization. We encourage you to contact us if you have any questions about how we are rated or about a particular service.

Telephone: (831) 624-5311
E-mail: information@chomp.org

If you have any concerns about patient care and safety at Community Hospital, please contact our hospital administrators at (831) 625-4500.  If you feel that your concerns cannot be resolved through the hospital, you may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints by either calling 1 (800) 994-6610 or sending an e-mail message to  complaint@jointcommission.org.

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