Skip to Content

Montage Health and Community Hospital are committed to your health and safety during the pandemic. COVID-19 information and resources


  • Making sense of healthcare report cards

Making sense of healthcare report cards

What the ratings really mean for Community Hospital

As submitted to the Monterey Herald’s commentary page.

We all love good report cards — hospitals no less than school children — and everyone tends to think that dings stem from faulty measuring. Nonetheless, report cards are a fact of life for many of us, and, for hospitals, their importance likely will only increase with time. 

Healthcare quality report cards began to appear in the 1990s and have recently turned into an avalanche. You can find hospital reviews everywhere, including Angie’s List, U.S. News and World Report,, Hospital Compare, and Leapfrog Group.

At Community Hospital of the Monterey Peninsula, we think the added focus on safety and quality is a good thing. We encourage patients and their family members to be informed consumers. We strongly support efforts to make information about safety measures and outcomes transparent and accessible. Sharing meaningful information enhances communication between patients and their healthcare providers, which, in turn, increases safety.

But if you look at many attempts to rate hospitals, you will quickly find that results are highly variable. What this tells us is that the methodology for rating hospital quality is far from perfect.

In June of this year, for example, Leapfrog Group released its report on patient safety in hospitals.  Community Hospital received an “average” rating — and we believe we are better than that. But you might expect us to say that. So we’ll defer to the president of the American Hospital Association who noted “significant errors in the data,” concluding that “no one should use [the report] as a guide to their choice of hospitals.”

Most significantly, the Leapfrog report relies heavily on hospitals’ self-reported data, instead of objective data gathered by independent organizations. That’s like grading students on whether they say they have learned the assigned material, not on whether they actually have done so.  

Consumer Reports (CR), in its August 2012 edition, published its first hospital safety ratings report — which unfortunately is based, in part, on Leapfrog data. Further, CR utilized mortality data that the federal government’s Centers for Medicare and Medicaid Services will no longer be reporting because the measure is flawed, prone to manipulation, and misleading.

The use by CR of secondary data to determine their ratings is a significant change from their tried-and-true method of doing their own testing and and/or data collection — a methodology that has earned them considerable public trust. This time, they didn’t do that. Only 18 percent of all U.S. hospitals were rated by CR. Community Hospital was once again rated “average” with a score of 46, one point off the median score for the 168 California hospitals rated. 

By way of comparison, HealthGrades — one of the oldest and most widely recognized hospital rating firms  — has given Community Hospital 12 awards of excellence in 2011-2012, including one for patient safety, given only to hospitals ranked in the top 10 percent in the nation. 

With or without report cards, at Community Hospital, we’ll never stop working to improve. We value transparency in hospital quality reporting, and we welcome the opportunity to work with Consumer Reports or anyone else on developing a truly valid and useful rating system.

Our current initiatives to eliminate preventable patient harm include our Joint Commission-certified stroke program, a bar-coded medication administration system that ensures patients receive the right medication at the right time, and a campaign to prevent falls, among many others.  

It would be great if there were a simple, reliable resource for hospital quality. Sadly, none exists.

What is a concerned consumer to do? Talk with patients who have experience with the kind of care you require. Talk with healthcare professionals who have experience with the hospital you are considering. Of course, you should also review the various online resources. But remember that all hospital report cards currently in use are flawed — and some deeply so.

Whatever the information source, you will find that no hospital — including Community Hospital — gets perfect grades. Still, we continually strive for excellence by routinely working with organizations like the American College of Cardiology, the Society for Thoracic Surgery, and the Joint Commission, organizations that use proven methods and provide in-person evaluations.

Please know that we at Community Hospital are deeply aware of our need to continuously improve and to constantly provide high-quality, safe, reliable care to our community.  Read additional information about our quality scores.



Steven J. Packer, MD

Community Hospital of the Monterey Peninsula

Montage Health

Community Hospital of the Monterey Peninsula

Montage Health Foundation

Montage Medical Group

Montage Wellness Center

Aspire Health Plan

MoGo Urgent Care logo

Community Health Innovations