Community Hospital rates highest in Monterey County by patients in Medicare survey
FOR IMMEDIATE RELEASE
Contact: Monica Sciuto (831) 622-2756
Communication and Marketing: (831) 625-4505
MONTEREY, Calif. — Community Hospital of the Monterey Peninsula again received 4 stars, the most in Monterey County, from patients rating their hospital experiences. The rating system is from the Centers for Medicare & Medicaid Services (CMS) and is aimed at making it easier for the public to make informed decisions when it comes to their healthcare.
The rating, posted in December on Hospital Compare, CMS’s quality website, is on a 5-star scale and is based on 11 areas of patient experience. Surveys are sent to a random sampling of patients after a hospital stay. In addition to patient experience, the CMS website publishes more than 100 quality and safety measures for hospitals nationwide.
In California, the majority of hospitals scored 3 stars or less. Community Hospital also rated highest in the county from April 1, 2014 through March 31, 2015 in these areas:
- Nurse communication
- Patients receiving help as soon as they needed it
- Pain well controlled
- Room and bathrooms clean
- Area around room quiet at night
- Information about what to do during their recovery at home
- Understood their care when they left the hospital
- Overall hospital rating of 9 or 10 out of 10
- Would definitely recommend hospital
“Our staff is consistently focused on providing the best patient experience and quality of care,” says Dr. Steven Packer, Community Hospital president/CEO. “This strong endorsement by our patients is a great testament to our continuing efforts to grow in this arena.”
Community Hospital is not your average hospital when it comes to patient experience. A free valet service greets guests. Music is played for patients and visitors in the Comprehensive Cancer Center and in patient rooms. Comfort wraps are offered as one patient service by the more than 1,000 volunteers. The hospital itself, designed to be a healing environment, was just recognized earlier in the year by Healthcare Global as the one of “The World's 8 Most Architecturally Beautiful Hospitals.”
While patient perception of care is rated high, so is Community Hospital’s quality. In 2015, Community Hospital was awarded the Joint Commission Top Performer on Key Quality Measures award, received an ‘A’ for Hospital Safety from Leapfrog Group, and has received numerous other awards in areas including heart, bariatric surgery, stroke, diabetes, and cancer care.
ABOUT COMMUNITY HOSPITAL
Community Hospital of the Monterey Peninsula, established in 1934, has grown and evolved in direct response to the changing healthcare needs of the people it serves. It is a nonprofit healthcare provider with 220 staffed acute-care hospital beds and 28 skilled-nursing beds, delivering a continuum of care from birth to end of life, and every stage in between. It serves the Monterey Peninsula and surrounding communities through locations including the main hospital, outpatient facilities, satellite laboratories, a mental health clinic, a short-term skilled nursing facility, Hospice of the Central Coast, Peninsula Wellness Center, and business offices. Find more information about Community Hospital of the Monterey Peninsula at http://www.chomp.org/