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2016 News

Published on July 29, 2016

Community Hospital: One of elite few to receive 5-star rating in new Overall Hospital Quality Star Rating from Medicare


Contact: Mary Barker (831) 622-2757

Communication and Marketing: (831) 625-4505 

MONTEREY, Calif. — Community Hospital of the Monterey Peninsula is among the elite few in the nation to be awarded the coveted 5-star Overall Hospital Quality Star Rating from the Centers for Medicare and Medicaid Services (CMS). Only 102, or 2.2 percent, of 4,599 hospitals in the nation received the 5-star rating. The new rating system is aimed at making it easier for the public to make informed decisions when it comes to their healthcare.

The rating, posted for the first time on Hospital Compare, CMS’s quality website, is on a 5-star scale and is based on 64 measures in 7 areas of patient care — mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care, and efficient use of medical imaging. The CMS website publishes more than 100 quality and safety measures for hospitals nationwide for the public to view. 

“For decades we’ve had an unshakeable commitment to putting patients first and to being on the leading edge of patient care, quality, and experience, despite our relatively small size,” says Dr. Steven Packer, Community Hospital president/CEO. “This strong endorsement by our patients and by CMS is a testament to the longstanding and continuing efforts of our dedicated physicians and staff to excel in this arena.”

In California, only 9 out of 340 hospitals received a five-star rating, and among them, only 6 are general acute-care hospitals, like Community Hospital. In northern and central California, Community Hospital was the only general acute-care hospital to receive the 5-star award. And, among hospitals that have 200 or more acute-care beds, only 2 percent, or 27 hospitals in the nation received the five-star rating. Community Hospital has 258 licensed acute-care beds.

Certainly, Community Hospital is not your average hospital when it comes to patient experience. A free valet service greets guests. Community donations support the music that is played for patients and visitors in the Comprehensive Cancer Center, in patient rooms, and in the Fountain Court. Comfort wraps and daily newspapers are offered by the volunteers. The hospital itself, designed to be a healing environment, was recognized in 2015 by Healthcare Global as the one of “The World's 8 Most Architecturally Beautiful Hospitals.” 

The new rating from CMS affirms that Community Hospital’s beautiful environment is matched by its stellar care.

“While patients’ perceptions of care are a clear priority for us, the most important initiatives for Community Hospital focus on the actual safety and quality of that care,” Packer says. “Community Hospital continually strives for excellence, always pursuing and implementing the industry’s best practices.”




Community Hospital of the Monterey Peninsula, established in 1934, has grown and evolved in direct response to the changing healthcare needs of the people it serves. Its parent company is Montage Health, the umbrella for entities that work together to deliver exceptional care and inspire the pursuit of optimal health. Community Hospital is a nonprofit healthcare provider with 220 staffed acute-care hospital beds and 28 skilled-nursing beds, delivering a continuum of care from birth to end of life, and every stage in between. It serves the Monterey Peninsula and surrounding communities through locations including the main hospital, outpatient facilities, satellite laboratories, a mental health clinic, a short-term skilled nursing facility, Hospice of the Central Coast, Montage Wellness Centers in Marina and Salinas, and business offices. Find more information about Community Hospital of the Monterey Peninsula

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