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Montage Health and Community Hospital are committed to your health and safety during the pandemic. COVID-19 information and resources


If you are having an emergency, please call 911.

Contact the Emergency Department at (831) 625-4900.

Is it an emergency?

If you need care when your regular doctor isn’t available, how do you know whether to seek care at the hospital emergency department or an urgent care center?

Read some guidelines

What to expect
In the Emergency department, patients are cared for according to the seriousness of the injury. The patient with the most urgent need comes first.

1. Speak with the triage nurse

Whether you arrive by private vehicle or ambulance, you will speak with a triage nurse about why you are here. This nurse records why you are here, medications you are currently taking, and medical history. Your temperature, heart rate, and blood pressure will also be taken.

2. Registration

You, or your family member if you are too ill, will speak with a registrar. The registrar will take information such as your illness or injury, your name, address, and the name of your regular doctor. He or she will also collect your insurance information.

You will be asked to sign a consent form, giving us permission to treat you in the Emergency department or Express Care and to bill your insurance carrier.

3. Care

You may experience some or all of the following:

Placement in one of the patient care areas, with ongoing care from a designated area nurse. If the Emergency department is full, you may be placed in the hallway temporarily until a patient area becomes available.

Blood may be drawn for lab tests. Tests can take an hour or more to complete.

X-rays may be taken. The X-rays must be examined by the Emergency department doctor and radiology doctor before you will know your results.

An EKG, tracing your heart activity, may be administered.

Our Emergency Department

We recently quadrupled the size of the Emergency department, enabling us to care for more than 55,000 patients annually. The department includes 20 treatment rooms and three Express Care rooms (for quicker treatment of less critical patients), a large waiting area, and the latest technology. What this means for patients is access to the best in emergency medicine, as well as greater comfort, privacy, and confidentiality.

Express Care

Express Care is the non-acute section of the Emergency department. Patients seen here are those who can be treated quickly and efficiently, with cases that are less complicated than those treated in the acute-care section of the Emergency department.

You may have blood drawn for laboratory tests, X-rays ordered, stitches placed, and /or bandages and splints applied. A nurse will help care for you.

A doctor can write prescriptions and arrange follow-up care with your regular doctor or a specialist.

Free eVisits for flu-like symptoms

If you have mild respiratory symptoms including flu, hay fever/allergies, COVID-19 (coronavirus), consider using a free eVisit – Montage Health’s fast, online virtual care option - from the comfort of your home.

Answer a series of questions about your symptoms, and a clinician will provide a treatment recommendation, usually within an hour. Available 24/7.

Start an eVisit

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